Vacancy: Customer Service Representatives (Financial Institution)


CompanyLumiere Manag
LocationAccra
Job TypeContract (per
Working Experience2 years
Education LevelHND / Degree
Application DeadlineNot Set
IndustryConsulting - Customer Serv
Salary RangeAttractive
Job Description

Duties and responsibilities but not limited to:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions are taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Cross selling of products and services.
  • Assists customers with intermediate and advanced account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, products or services, and other transactions as requested or assigned.
  • Maintains and reconciles a cash drawer, adhering to organization cash handling & security policies and procedures.
  • Greets customers, ascertains customers' needs and directs them to the appropriate department. Informs clients of new services and product promotions.
  • Researches and resolves customer service issues within given authority, acting as the liaison between the customer and the organization when necessary.
  • Complies with organization operations and security procedures in accordance with policy and standards.
  • Opens new business accounts and delivers related business products/services.
  • Performs other duties as assigned.

Required Skills or Experience

Desired Skills

  • Good communications skills (written & verbal)
  • Ability to listen and active problem solving skills
  • Good interpersonal skills and a team player
  • Sound reasoning and judgment skills.
  • Pleasant personality and self - confidence
  • Detailed oriented
  • Exceptional customer service skills
  • Strong numeral skills and analytical skills
  • Ability to work under pressure and meet deadline
  • Possess general computer knowledge
  • Decorum and proactive

How to Apply

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