ECG customers in some parts of Accra for the past four days not been able to buy prepaid credit
The Electricity Company of Ghana (ECG) is opting to start the payment of prepaid electricity credit through a mobile application.
Head at the Electricity Company of Ghana (ECG), Samuel Appiah says the move will facilitate the fast purchase of credit so that customers will not have to move distances to buy prepaid credit.
“Going forward, the company intends to ensure that all ECG payment metering system will be smart devoid of customers visiting vending points, but instead utilizing a mobile application to purchase credit online,” he said.
What this means is that customers will also be able to pay their electricity bills through a mobile application.
This move by the ECG follows recent challenges on the company's server which has left about 30,000 ECG customers in some parts of Accra without power for days.
Affected arrears suffering the challenge has seen residents of Dansoman, Korle Bu, Achimota and Kaneshie manage to live in the dark since Monday, December 4th. As at Tuesday, the number of persons reporting at the ECG for clarification om the development has reached over a hundred affected customers.
YEN.com.gh has learnt that about four distressed customers have collapsed in the scramble for electricity units at the ECG office in Accra. According to Myjoyonline.com, the men “fell one after the other and were rushed to the nearest hospital”.
Meanwhile, general manager of ECG Revenue Protection, David Asamoah has assured customers of an immediate resolution of the matter.
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