Tigo stop cheating your customers

Some time ago, I was making

a call when I realized I did not have enough credits, so I took advantage of Tigo’s

advertised “credit borrowing scheme” by requesting from Tigo some credits which

Tigo obliged. I could not use the credits Tigo borrowed to me because the

person I intended to call called me any way. Sometime later when I tried to use

the credits Tigo had taken back the credits it borrowed to me because according

to Tigo it was time bound. Yet, Tigo deducted the amount from my account

and with interest the next time I loaded credits on my phone. The point is

that, Tigo took my money and with interest, but did not give me any service.

Yesterday, I had a text

from Tigo shot code 304 with the following message: “Bonus Credit. Get 10mins for

only 12Gp (You save 60%) Just Reply Yes

to this message and get it now! Enjoy this special offer from Tigo.” I took

advantage of the offer and replied “Yes” to shot code 304. Some seconds later, I had

another text from Tigo shot code

304 saying: “kindly hold on your request

is pending. We will notify you when the service in activated” just

immediately, another text massage came in saying “Your request was successful, you

have received 10 mins for calls to

all Tigo lines, you were charged 12 Gp. Your offer is valid till 11:59pm TODAY” I

have not made any call with my Tigo line since yesterday, the offer has

expired and Tigo has profited by 12Gp without giving me any service. Tigo

should have warned its customers that the offer is time bound and also spell

out the terms and conditions of the offer.

Just imagine the millions

of customers Tigo has in Ghana, if just a hundred thousand of them replied to

this message and did not make any call, Tigo will make GH?12,000.00 free without

providing

any service to them. I wonder if protecting the Ghanaian from the likes of Tigo is

part of the NCA's mandate.

Magaret Solomon

Accra.