GIA failure to honour it’s promise to passengers -Whose responsibility is it?
Following my article on ghanaweb on 2nd December highlighting concerns regarding GIA failure to ensure all passengers get a refund I still have not a heard from them. Many passengers of the Ghana International Airlines are still waiting for their refund of undelivered service delivery by GIA. Interesting, one of the parents of the party who purchased 5 tickets for a return trip to Ghana May- July 2010 got an email from Mrs Gifty Annan –Myers on the 6th December 2010 stating that she had forwarded the parents letter to the Interim Management Committee which oversee the payment of refunds to all GIA passengers and that any further concerns should be directed to Mr F Addison.
It would be interesting to know the exact role, which the Minister of Transport played in making sure that all passengers got their refunds. As Miss Anista Ashon clearly pointed out to me in a conversation she is concern about heir own future not the passengers.
Therefore whose responsibility would this be, to ensure that all passengers who were disappointed by GIA get their refund.
On the contrary given the recent chaos we had in the U.K with snow, I genuinely admired the way Phil Hammond the Transport Minister handled affairs in the U.K by holding BAA owner of the Heathrow Airport to account for failing its passengers. He is also demanding that BAA gets strategic contingency plans for passengers so the history is not repeated again. This is the sort of measures we need in Ghana.
My son and his friends paid GIA for an undelivered service in February 2010. Since then we have not heard from Mrs Gifty Annan- Myers or Mr F Addison as to what they plan to do to ensure that we get our refunds.
I Mr F Addison, Chairman of the Interim Management Committee in the second week of December to tell me about what his organisation has outline re -the strategic plans for a failed delivery of service. I expected to hear from him pretty soon.
How can an airlines run a service and called it Ghana International Airlines. Gone were the excellent services provided by Ghana Airways, which made Ghanaian passengers to think that Ghana International Airlines would match that services. Never can any Ghana Airlines match those excellent services we enjoyed over the years with Ghana Airways. This is why foreign airlines have spotted this gap of opportunity in our delivery of services in the airlines industry and as a result now cashing in on our stupidity of failing to fully understand what customer care really details.
Unless the Minster of Transport bring out something from his portfolio, any so called Airlines can run a service and disappear from the scene when it suits it management. On one will put up with nonsense of failure in the transport department ever again and I challenge the Ministry of Transport to reply to this article via website to clear the air once and for all. Has any money paid by the Government to this GIA at all which needs to be passed on to customers?
