Coronavirus: Databank closes for two weeks

To help protect both its staff and clients, Databank has announced a temporary closure of all its physical branches and co-locations effective Monday, 30 March 2020 and work from home.

The closure is expected to last for two weeks until 14 April 2020.

“However, as the COVID-19 situation is constantly changing, we will continue to assess it and provide you with further updates prior to April 14, 2020,” the company said in a statement sent to its customers.

Databank noted that although it is closing its branches, the company will continue to serve its clients through the online channels below:

To open an account

Mutual funds

Online – visit Digital services at databankgroup.com

*6100# – MTN customers only

Treasury bills, bonds & shares

Call 0302 610610 or email info@databankgroup.com

To deposit

Mutual funds

Mobile money – *6100# (MTN users only), *737*100#, *713*100#

Online using Visa, Mastercard or Mobile Money (Visit Digital services at databankgroup.com or myghpay.com)

Databank mobile app (available on Google Play Store or the App Store)

Direct debit – invest directly from your bank account. Sign up or change your direct debit instructions by sending an email to directdebit@databankgroup.com. All forms can be downloaded from the Resources page at databankgroup.com

Bank transfer – from inside or outside of Ghana; please call 0302 610610 to get the wire transfer details

Partner bank branches – Absa, Access Bank, Fidelity, GCB, GTBank, UBA, Zenith

Treasury bills, bonds & shares

Deposit physical cheque at any Zenith or UBA bank branch

Bank transfer – from inside or outside of Ghana

Direct debit (T-bills only)

Online using Visa, Mastercard or Mobile Money (Visit databankgroup.com)

To withdraw

Email info@databankgroup.com – Email your completed withdrawal form and indemnity form to us. Forms are available in the Resources section at databankgroup.com

Available payment methods are: bank transfers (any amount), payment via token at any branch of GTBank or Zenith Bank (up to GHC 5,000) or payment to MTN mobile wallet (up to GHC 1,000). Cheques will not be available.

Dial *6100# - you will need your pin to complete the transaction; you will be required to register and get your pin before you can complete the withdrawal (this will be live from Monday, March 30, 2020)

Regardless of the payment option you select using this platform, the withdrawal amount is limited to GHC 1,000 per fund, per day.

To change instructions for T-bills and bonds, or to purchase or sell shares

Email info@databankgroup.com or call 0302610610 – Forms can be downloaded from Databank’s website at www.databankgroup.com

Questions or complaints

Contact us through any of the following channels:

Phone at 0302 610610

Email us at info@databankgroup.com or clientservices@databankgroup.com

WhatsApp at 0577 289133

Social media: Facebook (Databank Group) and Instagram (Databankgroup)

Some companies including NIB Bank are also implementing a relaxed work schedule with some staff members working from home.

The employees began working from home on a rotational basis a week ago where a group works from home for two weeks and then at the office for two weeks.

Some other companies are expected to follow suit, all in a move to contain the COVID-19 pandemic which has claimed thousands of lives globally.