The Management of Ghana Water Company Limited,GWCL) has introduced a temporary billing regime to bill customers based on an average of their last three months consumption(Jan-March).
In a statement issued by the Public Relations Officer of the company, Stanley Martey said this has become necessary so as to reduce the frequency of visits by Meter Readers to the premises of customers following the deadly covid-19 pandemic.
Meanwhile, the company has assured it will revert to meter readings by Meter Readers when the situation normalizes.
It further indicated that all anomalies will be rectified in due time, adding “if you have consumed more or less than you have been billed over the period, it will reflect in the meter readings, and subsequently be corrected by the billing system.”
“Management wishes also to advise customers that, although all offices of the GWCL remain open during this period, customers are encouraged to pay their bills via Mobile Money with all the telecommunication networks,” the statement added.
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