Cyber attacks are inevitable – MMFL urges MoMo users to stay alert

MobileMoney Fintech Limited (MMFL) has urged customers to play an active role in protecting their money, saying investment in platform security must go hand in hand with customer vigilance.

Speaking at the Fintech Media Development Series on October 9, 2026, Shaibu Haruna said customers remained the “first line and last line of defence” as the company worked to protect the millions of transactions it processes daily.

He said cyber threats were a reality for businesses operating in an increasingly connected world, including financial technology companies, telecommunications providers and online shopping platforms.

“Cyber attacks are inevitable,” he said.

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Haruna said MMFL, the operator of MTN MoMo, would continue investing in security tools and solutions to protect its platform and maintain customer trust.

He explained that the volume of transactions handled by the company made security a major responsibility, with every transaction requiring careful handling to sustain customer confidence.

“We process millions of transactions every single day, and we have to ensure that every single transaction is done with care and engenders trust,” he stated.

However, he stressed that customers also had a role to play in keeping the service safe. His remarks highlighted the need for users to remain vigilant even as the company strengthened its security systems.

Haruna also identified artificial intelligence (AI) as an important part of MMFL’s efforts to improve its services and protect users.

He said AI was changing how businesses made decisions and how customers accessed financial services. MMFL, he explained, was seeking to use the technology to address customer needs, make services easier to use and strengthen security.

Beyond security, Haruna said the company aimed to expand access to financial services for individuals and small businesses.

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He explained that the media engagement was intended to help journalists understand MMFL’s business model and its contribution to economic development.

He said the company viewed financial inclusion as a means of improving livelihoods and supporting the growth of small businesses in Ghana.

DR/MA

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