Data challenges 50% resolved – MTN Ghana

Africa’s telecommunication giant, MTN Ghana, has noted that it is halfway through with fixing mobile data connectivity issues that hit it on Thursday.

A statement sighted by GhanaWeb read, “Yello valued customer, kindly be informed that user experience of our data services have significantly improved. We have currently fixed 50% of the issue”.

The company stressed that works are still ongoing to achieve 100% restoration of its data services to keep serving its customers well.

Assuring the public of their word, they said: “we will continue to work tirelessly on fully resolving the mobile data connectivity issues in the shortest possible time”.

They also promised to update their cherished customers on further updates on the issue.

On Thursday, January 16, 2020, customers in Ghana and other West African countries experienced instability in data connectivity.

It was reported that the hitches were caused by "double undersea fibre optic cable cut in Europe".

The West Africa Cable system is an ultra-high capacity fibre optic submarine cable which links Europe, West Africa and South Africa.

It connects 14 countries over two continents.