ICS undertakes capacity building for managers

The Inspection and Control Services (ICS), a body that helps government to enhance revenue generation, has organised a two- day workshop for its senior managers and line managers in Accra on organisational behaviour and motivation.

Mr William Benjamin Assuah, Deputy General Manager, in charge of Operations admonished the managers to take the course seriously and see themselves as leaders who should accept that individual differences within the company elicit different behavioural characteristics that may work for the progress or otherwise of the company.

"Commitment is an important character quality a manager should possess and therefore all of us as managers ought to exhibit good behaviours for our subordinates to emulate," he added.

Mr Assuah encouraged the participants to be open minded and professional adding: “Many organisations are stagnating because the leaders fail to recognise the tell-tale signs of poor productivity, the consequences of absenteeism, dissension, resistance and high- turnover.”

"ICS has done a lot to motivate its staff and will continue in that direction."

He charged the participants to disabuse their minds from seeing motivation as monetary rewards but rather how as managers they can influence and inspire their staff to action and generate a sense of team building.

"Management will continue to recognise, praise, and appreciate their efforts which will create the opportunity for growth," he said.

The course instructor was Mr Este Ladzekpo of Canfield University, School of Engineering and Human Factors and also of Sterling Projects Group.

In a related development, ICS has organised a process modelling course for all staff. The two -week course was designed at meeting the new challenges in the clearing process.

The target is to ensure that importers documents received by ICS are processed within the shortest possible time, and this could only be achieved if the staff is taken through regular training and system upgrade which the company has committed a lot of resources.

ICS is fully committed to ensure that government revenue is enhanced and trade is facilitated in line with the best practices.