MTN addresses customers concerns

MTN Ghana, on Tuesday, embarked on a “Customer Outreach Day” at the Kaneshie Market to take note of and address the concerns of customers in accessing the Network’s products and services.

The exercise was organised across the nation to enlighten customers on the new products and services the company has introduced. Mr Sam Koranteng, the Corporate Services Executive of MTN Ghana, in an interview with the Ghana News Agency, said MTN had declared 2019 as the “Year of the Customer,” hence the exercise.

He said the outreach prioritised enlightenment of customers on the use of mobile money services by exposing them to the rules and prevent them from being affected by the risks associated with using the service.

Mr Joseph Adumuah, the Acting Chief Information Officer of MTN Ghana, said the feedback from customers would be considered in redesigning products and services to suit their needs.

Customers who had not registered with the mobile money service but accessed it through the accounts of family and friends were advised to register to have secured transactions.

Among the complaints made by customers during the engagement was that the network’s data runs faster than other networks.

The customers were advised to bundle their data before using as 4G+ internet services run faster.