National Customer Service Stakeholders Conference 2019 held

2019 National Customer Service Stakeholders Conference ends, with delegates extremely energized and highly motivated to deliver quality customer service and experience in their various organizations.

The resource persons, Miss. Yvonne Ohui McCarthy, President, Customer Service Professionals Institute, Mr. Jerry Halm, Chief Executive Officer, Customer Experience Consortium and Mr. Preprah Berko Agyeman, Business Development Manager, Berock Ventures Limited, shared enormous information and experiences on the role of customer service managers, professionals and team leaders on organizational growth and brand value to customers both in public and private sectors. A CEOs perspective on business transformation through Customer Experience.

There were over 20 participants from key public sector institutions including VRA, SSNIT, GSA, FDA, NHIA, Ghana Publishing Company and 30 private sector organizations such as; Allied Oil, Accra City Hotel, SICLife, Starlife Assurance, Bank of Africa, Tourism Society of Ghana, Ghana Chamber of Commerce and lndustry, Ghana Chamber of Young Entrepreneurs, Traditional Careers Association, Ghana Car Rental Associations, and 60 students in Customer Service, Ghana Water Company, Travel and Tuorism, Hospitality and Airline Passenger handling from the Global Institute of Aviation and the Cristal Galaxy College.

The National Customer Service Stakeholders Conference is the biggest forum for customer service thought leadership and best practice in the Ghana.

"Ghana beyond aid shall be a mere slogan if customer service is not a national priority," said Hecto Wulff, coordinator of the event.

"In competitive trade, investment and tourism sectors in Africa, Ghana cannot afford to deliver bad customer service which could result to a massive blow to our quest and vision to transform Ghana into a preferred business destination in Africa.

"We are gathered here as representatives of different entities, organisations, industries and sectors but what unites us most is our quest, thirst and hunger to deliver excellent customer service and to transform Ghana into a preferred customer service destination."

The event drew significant business leaders and service professionals to learn from examples of global service excellence trends and share industry best practice.

Held at Cleaver House, Friday, the event was organized by Team Ghana Customer Service, under the leadership of Mr. Hector Wulff, the National Customer Service Advocate, with the mission to serve as a leading authority and organization positively impacting on Ghana, the culture of excellence in customer service.