Paper billing system to phase out as GWCL introduces electronic payment system

The Ghana Water Company (GWCL) has in a statement said it has begun the electronic billing of customers, while it phases out paper billing gradually.

The statement said SMS messages have been sent to customers in the Greater Accra, Central and Western Regions.

The statement said: “In our bid to serve the public better, the Management of the Ghana Water Company limited, wishes to inform our cherished customers that, it is making a transition from Paper Bill delivery to electronic billing (e-bills) through SMS and or Emails.’’

“GWCL began sending e-bills concurrently with paper bills from March 2017, and will gradually cease delivering that of the paper bills.’’

The statement further urged customers to cooperate with its personnel in providing the required details which include the customer’s name, customer’s accounts number and customer’s Phone number and or email address.

The new billing system by the GWCL wasintroduced to replace the old paper system in June 2016 on a pilot basis in the Tema region.

According to GWCL, The new electronic system will calculate the water consumption instantly, and automatically send to customers their corresponding bill via text message and or e-mail.