Registrar-General rolls out one-stop shop system

The Registrar-General’s Department (RGD) will roll out the pilot phase of the one- stop shop and the Electronic Queue Management System (EQMS) from today at the department’s head office in Accra.

The one-stop shop would afford applicants who want to register businesses and company the opportunity to obtain their documents, such as the Ghana Revenue Authority’s Tax Identification Number (TIN) and Social Security and National Insurance Trust (SSNIT) number.

This means applicants will no longer visit GRA and SSNIT separately but will have transactions with these organisations at a central point, which is RGD front office.

A statement signed by Constance Adomaa Takyi, public relations officer, said the aim of setting up the one-stop shop for registration is to eliminate the bottlenecks that applicants go through in accessing the various services from the respective institutions.

“Additionally, the one-stop shop would enable applicants obtain the requisite documents through a more convenient and an easy process. Furthermore, applicants who purchase registration forms from RGD would have TIN forms and SSNIT forms included in the pack.

“This would help the applicant complete all the requisite forms at a go and submit them at the RGD office for further processing.

“The project, which is being piloted for three months from February to April, would enable the key stakeholders address any challenges that may arise in the pilot phase,” she added.

In a related development, she said RGD will also deploy the EQMS on the same day the one-stop shop begins.

Takyi explained that the EQMS would help streamline the processes at the front office to offer efficient services to applicants.

“It is also a measure to check the work output of staff. The use of the EQMS will require that applicants pick a ticket from the ticketing machine based on the services they require and be directed to the appropriate cubicles for further processing of documents.

“The public must note that effective Monday, February 12, 2018, all applications must go through the front office to be verified and a hologram attached. Documents without a hologram will not be processed,” he added.