The Social Security and National Insurance Trust (SSNIT) is set to introduce a fully functional virtual branch by the end of September 2025, aimed at making compliance easier for employers and improving access to its services.
Speaking at an Employers' Breakfast Meeting on July 16, 2025, Director-General of SSNIT, Kwesi Afreh Biney, said the move forms part of efforts to deepen engagement with stakeholders and provide a more convenient way for employers and contributors to meet their obligations.
“It makes it easier for people to comply with what is required of them. We are also bringing our services to their doorsteps to make it more convenient for them to pay,” he stated.
The virtual branch will allow users to register, make payments, ask questions, and receive prompt feedback, all without visiting a physical office.
Biney noted that the initiative aligns with SSNIT’s vision of building a modern, responsive, and sustainable pension system.
He also disclosed that SSNIT currently tracks compliance monthly, and the compliance rate has increased from about 60% to nearly 80% over the past five years.
With the introduction of the virtual branch and continued public education, the Trust aims to achieve a 90% compliance rate by the end of the year.
The platform will operate 24/7 and will be accessible through multiple channels, including USSD and internet services.
He encouraged members to regularly check their portal statements and report any discrepancies for prompt resolution.
According to Biney, the virtual branch will not only enhance service delivery, but also strengthen transparency and accountability within the SSNIT system.
DR/MA
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