Stanchart dominates consumer digital bank awards

Standard Chartered Bank dominated Global Finance Magazine’s 2015 Best Consumer Digital Bank Awards in Asia, Africa and the Middle East.

The Bank won 17 country awards and six regional awards.

Mr Karen Fawcett, Chief Executive Officer of Retail Banking, Standard Chartered, said: “We are delighted that Global Finance has recognised our industry-leading digital banking capabilities.”

He said what was central to the Bank’s efforts was creating convenience for clients to access banking anytime, anywhere and using whatever channels they preferred.

“We have invested heavily in technology and have been infusing a strong digital service culture among our staff,” he said.

Mr Fawcett said by being digital by design, the Bank’s digital processes were end-to-end, to enable clients to have access to the same, seamless experience and high quality of service through mobile, online, phone banking and ATM.

He said the Bank was awarded Best Consumer Digital Bank awards in Zambia, Brunei, Hong Kong, Singapore, China, Ghana and Nigeria.

He said on the regional awards for Africa and the Middle East, the Standard Chartered was adjudged the Best Website Design and Best Information Security Initiatives.

For the regional awards for Asia Pacific, the Bank was crowned the Best Online Deposit, Credit and Investment Product Offerings, Best Bill Payment and Presentment, Best in Mobile Banking and Best Mobile Banking Application.

The Global Finance selected winning banks based on the following criteria including the strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings and growth of digital customers.

He said Standard Chartered’s retail banking business served the banking needs of more than 9 million individual and business clients across more than 30 markets in Asia, Africa and the Middle East, through almost 1,200 branches and 5,000 ATMS, as well as digital channels.