Tonaton.com makes changes to its 'BUY NOW' service to enhance user experience

Tonaton.com, Ghana’s largest online marketplace is making changes to its BUY NOW service in a bid to improve user experience and give customers the confidence to shop on the platform.

These new changes which will be fully rolled out in the beginning of 2018 will also enable users to take advantage of the massive discounts on most of the items on the Tonaton Deals shop.

In an interview, Uriel Marquaye, Business Development and Sourcing Manager for Tonaton Buy Now said "Tonaton Buy Now is committed to delivering original products from trusted sellers to meet and exceed the expectations of buyers, hence the need to come up with new policies that will enable us achieve exactly that”.

The most significant change in the Tonaton Buy Now service is the enforcement of a Buyer Protection policy which guarantees the delivery of only Original products and a 7- day Return Policy which will ensure that shoppers who are not satisfied with the quality of an item they have bought can return it without paying any fee if it is within the 7-day period.

‘Apart from enforcing a strict conformity to our new Terms and Conditions for sellers we are also putting in more logistics to ensure that items are delivered on time”, he adds.

Managing Director of Tonaton, Zubair Riaz also took the opportunity to caution Ghanaians on safe online trading- a campaign Tonaton.com has been spearheading for sometime now-, saying that the company is putting stringent measures in place to make Tonaton.com one of the safest online trading sites in Ghana.

“We know that Ghanaians are savvy traders and while we at Tonaton.com are working on creating a safe environment for online trading, we would also caution our customers to apply the same savviness they display in open air markets to transacting online,” he said.