MTN staff not responsible for MoMo fraud, report fraudsters to authorities – Boadi

MTN Ghana has dismissed claims that its staff are involved in mobile money (MoMo) fraud, insisting that it has no evidence linking its employees to the criminal activity.

The General Manager for Southern Ghana, Mr David Boadi, has therefore urged customers and the public to report suspected fraudsters to MTN or the security agencies to enable authorities to investigate and prevent further fraudulent activities.

Speaking to journalists at MTN’s media and stakeholder engagement held at the Volta Serene Hotel in Ho, Mr Boadi said the company has invested significantly in securing its digital platforms and protecting customers’ personal information and financial transactions.

He was responding to concerns about allegations that some MTN agents or current and former employees are facilitating fraud by providing criminals with access to customers’ contact information.

Mr Boadi said MTN has not established any evidence that its staff are involved in the fraudulent activities, adding that most reported cases involve social engineering, where fraudsters manipulate unsuspecting customers into disclosing their personal information, passwords or mobile money PINs.

“We don't have proof that MTN staff are involved in the fraudulent activities. And if anybody, whether MTN staff or not, gets involved in that activity, it is a criminal activity and the law will take its course,” he stated.

He explained that customer education remains a critical part of the company's efforts to combat fraud, urging subscribers to remain vigilant and avoid sharing confidential information with unknown persons.

He further encouraged the public to report suspicious telephone numbers to MTN or the security agencies, noting that reported numbers could be flagged to prevent the perpetrators from targeting other subscribers.

Mr Boadi disclosed that MTN has also deployed artificial intelligence (AI) technology to strengthen its fraud prevention measures by identifying and flagging calls and messages from numbers reported for fraudulent activities.

He said the company remains committed to strengthening data privacy, cybersecurity and ethical business practices as digital financial services continued to expand.

According to him, mobile money transaction value increased by 43.4% year-on-year in the first half of 2026, while active users grew by 3.1%. Transaction volumes and revenue also recorded growth of 23.3%.

He said the increasing reliance on mobile money makes security and customer education essential to sustaining public confidence in the platform.

Mr Boadi also announced plans to introduce 5G services in Ghana from 2027, following the acquisition of the necessary licence, saying the technology would enhance network performance and improve customers' digital experience.

He added that MTN is also expanding its self-service options to reduce the need for customers to visit service centres for routine transactions. Through the MyMTN App, customers can undertake services such as SIM swaps and mobile money PIN resets without visiting an MTN office.

As part of its 30th anniversary celebrations, Mr Boadi reaffirmed MTN's commitment to expanding digital opportunities and improving connectivity in the Volta Region.

He acknowledged persistent challenges, including access, affordability, digital literacy and relevant digital skills, and pledged that MTN is working with the government, educational institutions, development partners, businesses and communities to address them.

He said MTN would continue investing in network expansion, customer protection and interventions to ensure that more people benefit from the opportunities offered by digital technology.