Elephant in the Room: Are AT Ghana's woes due to poor management or lack of investment?

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• Honorable 1 day ago

  Poor Customer Service Experience at AirtelTigo Head Office
  
  My recent visit to the AirtelTigo Head Office was extremely disappointing and far below the standard expected from a major telecommunications provider. The custome ...
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  Poor Customer Service Experience at AirtelTigo Head Office
  
  My recent visit to the AirtelTigo Head Office was extremely disappointing and far below the standard expected from a major telecommunications provider. The customer service experience was marred by unprofessional behavior, particularly from a staff member named Felicity, whose attitude made the process unnecessarily frustrating.
  
  Despite customers waiting in the queue, Felicity appeared disinterested and unengaged, spending a significant amount of time on her phone with little regard for the people she was supposed to assist. Her demeanor came across as arrogant and dismissive, and she showed no sense of urgency or courtesy toward clients who had been waiting patiently.
  
  Customer service should be built on respect, attentiveness, and efficiency, especially at the head office where clients come expecting solutions—not delays caused by personal distractions. Unfortunately, the behavior I observed completely undermines the values of professionalism and customer care.
  
  AirtelTigo has a responsibility to ensure that their frontline staff uphold the highest standards of service. Experiences like this highlight the urgent need for better training, closer supervision, and a stronger commitment to customer satisfaction.

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• Nii Akwei 20 hours ago

  Customer service is not part of our business culture. This Felicity, thinks she is rather doing customers a favor. She does not know her job description. Sad to say, she is not alone

  Customer service is not part of our business culture. This Felicity, thinks she is rather doing customers a favor. She does not know her job description. Sad to say, she is not alone

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