Communiqué Issued by the Vodafone Broadband Users Association of Tamale
21st April, 2010, Catholic Guest House, Tamale
For some time now, we the Vodafone broadband users in and around Tamale have been
receiving very poor services from the company that we buy Internet from.
On various occasions, as individuals, we have visited the premises of the Vodafone
Offices in Tamale and have met different officers. Reasons for the poor and of
abysmal quality of services received have been as varying as the number of officers
we meet. Thus, on the 9th of March, 2010, we collectively visited the Tamale Offices
with an official complaint. Ever since, we have not received any response to that
effect neither have we noticed any improvement in the quality of the services
provided. This is despite some of us opting to pay for the Internet Bandwidth
packages as recommended by Vodafone.
Key complaints
Very Poor or Absence of Internet Services and Vodafone’s Own Fast Internet Cafe
Since the latter parts of November 2009, we have collectively received on average,
one day of Internet service out of every three days. And even when the Internet is
available, it is so poor no serious work can be done online. This is in view of the
fact that, the monthly subscription fee for equivalent service has gone up during
the above mentioned period. Ironically, the Internet Service picks up to very good
speeds late in the night.
Given the time since we begun to receive poor Internet services and time of the day
when the Internet seems better, we suspect a correlation in poor Internet Service to
us with the working hours of the Internet Cafe that Vodafone has set up in its
premises.
It is actually surprising that Vodafone, an Internet service provider partly
sponsored by public funds is allowed to compete with small entrepreneurs by setting
up its own Internet cafe and providing it with very good bandwidth. Is this not a
conflict of interest? This has convinced us that Vodafone has the capacity to
deliver but is either unwilling, inefficient or out to collapse Small and Medium
scale Enterprises.
Please read full text attached.
"The future belongs to the countries whose people make the most productive use of
information,knowledge and technology - these are now the key factors for economic
success,not natural resources"
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AGBENYO JOHN STEPHEN
TAMALE, GHANA
Website: www.savsign.org
skype: agbedela
CELL: +233 (0) 244 421 532
office: +233 (0)71 25174
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