As part of efforts to raise brand awareness and also address the challenges faced by patrons in the usage of their service, Ghana’s leading sports betting company, Betway on Friday 17th November organised a meeting with customers and prospective customers at the Theodosia Oko Hockey pitch in Accra.
The forum dubbed, "Betway Player Meetings” afforded staff of the betting firm the opportunity to interact with their customers and provide suitable solutions to the concerns raised by the patrons.
The well-attended meeting which was the climax of a series of forum held by the renowned betting firm in the four cities of Ghana was aimed at giving the customers a platform to voice out their concerns and to help improve the services of the Betway company.
Officials from Betway did presentations on some of the exciting packages offered by the company and also enlightened the customers on how to make transactions using the Betway app and website.
The Country Manager in charge of Operations Magnus Rex Danquah expressed optimism that the meeting will go a long a way to strengthen the bond between his outfit and their customers.
He intimated that the forum is a reflection of Betway commitments to meeting the demands of the customers and also commended the patrons for the huge turnout.
“Betway as a brand is focused on the player experience. Its not just about the interface of placing a bet but we need to get the experience of knowing what the player wants and giving what the player want. This forum is about meeting the people that use Betway, finding out what they like and improving that. The meeting is to find out the grievances of our customers so that we put measures in place to correct them”, he said
Some of the patrons also felt satisfied with the program and expressed the hope that the forum will remove some of the challenges they hitherto faced.
Below are some of the highlighted areas at the Betway Player Meeting events;
• Deposits & Withdrawals
• Call Centre Operations (Working Hours & Number)
•Betway Markets & Games
• Bet Slip
• Difference between single bet and multi bet
• How to use Free Bets on the updated Betway platform
• Betway Jackpots
• How to accept and confirm early settlements
The Betway Group is a leading provider of first-class entertainment across sports betting, casino, bingo and poker. Launched in 2006, the company operates across a number of regulated online markets and holds licenses in the UK, Malta, Italy, Denmark, Spain, Belgium, Germany, Kenya, Uganda and now Ghana.
Based in Malta and Guernsey, with support from London, Isle of Man, Stockholm and Cape Town, the Betway team comprises over 1,000 people.
Betway is also the official principal sponsor of Premier League football club West Ham United, the UK Premier League Darts and the UK Snooker Championships.
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