Accra, Oct. 10, GNA - The British Council on Monday launched its annual customer service week in Accra on the theme, 93Making it easy" to bring to the fore issues concerning customer service. The celebration aims, among other things, at rewarding customers, staff, parents, neighbours and friends for their valued patronage, and to introduce partners to the latest trends in customer service excellence.
Mrs Diana Yanney, Head of Corporate Affairs and High Education Service, said the celebration was to create awareness and deepen knowledge of British Council values, and what the British Council stood out for.
She said it was also to create opportunities for corporate institutions to interact with and network with customer service professionals, and to appreciate customers for their long services, as well as engage existing customers and explore measures to attract new ones.
Mrs Yanney said the week-long celebration was targeted at over 2000 customers and a radio audience including students, young professionals and customer oriented corporate organisations seeking information on British Council programmes and services. She said some activities lined up for the celebration included a customer service and customer right debate for second-cycle institutions on the topic, 93The customer is always right", and a customer service and customer right forum on the topic, 93Does the Ghanaian consumer have any right at all".
The week-long activities also include a customer service and customer right seminar for vendors, customers, partners and friends on the topic 93Setting a new customer service standard for Ghana", and a staff team building capacity, she said.
Mrs Yanney called on customers to approach the Council's customer service desk and receive excellent services, since the Council was committed to providing best services to all customers.
