Chief attacks MTN and others for poor service

Apam, May 19, GNA - A chief has appealed to the National Media Commission (NMC) to compel mobile telecommunication service providers to make customers have value for their money.

Obrifo Ahunaku Ahor Ankobea III, the Paramount Chief of Gomoa Akyempem Traditional Area in the Central Region, told the GNA in an interview ON Sunday that services rendered by the providers were an insult to the integrity of Ghanaians.


He said services, especially those rendered by the Media


Telecommunications Network (MTN), were a disgrace to the country


and urged NMC to place a ban on promotion and sponsorship

programmes by service providers until they improve their services to


customers. "It seems telecommunication service providers are in the country


to boost their ego through promotions but not to render


telecommunication services to the people. The best means of

promoting one's business is to render quality service to customers,"


he said. Obrifo Ahunaku Ahor Ankobea said investors and tourists who


visit the country and would like to use cellular phones to communicate


would be disappointed "as the services are nothing to write home

about." He said escalating transport fares enjoined Ghanaians to rely on


cellular phones. The nation, therefore, needs a reliable


telecommunications network but not the type being rendered at the


moment. The chief recalled the time NMC placed a temporary ban on the sale

of sim cards and said their services improved a little but when the ban


was lifted the services had gone worst. "It is irritating making calls, especially on MTN these days, as it takes a longer time before the call goes through. The popular response of switched off or out of coverage area greets a caller even if the


person you are calling is standing besides you," he said and appealed


to the NMC to save the people from exploitation.