Civil Service staff charged to be effective

Nana K. Agyekum Dwamena, the Head of Civil Service, has charged the staff to live up to expectation by bringing efficiency and effectiveness in the administration of government business.

He said in crafting policy direction for the Service, officers should be mindful of the need for efficiency, eschew waste and have the sense of cost effectiveness in their overall duties.

Mr Dwamena made the appeal in Accra at a staff training durbar to review the Office of Head of Civil Service (OHCS) Client Service Charter to reflect the current service delivery standards.

The Client Service Charter is a policy document which gives a direction on the aims and objectives of what the Service intends to achieve or prosecute with the public and its key stakeholders in accordance with OHCS mandate.

It advised the staff to come up with a very realistic revised charter that "deals with bureaucracy and address the frustrations of the working populace".

It further charged officers to always demonstrate selflessness in the delivery of service, placing themselves in the shoes of others to ensure that their services were appreciated.

The Chief Director of the OHCS, Mrs Cynthia Asare Bediako, encouraged the staff to ensure that processing staff inputs for payment of salary related issues were properly adhered to.

She said the standards being developed should be crafted to avoid possible delays, so that OHCS was not blamed for any wrong-doing.

Mrs Bediako suggested that there was the need for the OHCS to constantly give feedback to the applicants or Ministries, Department and Agencies either written or through phone calls to calm anxiety and unnecessary speculations and accusation of corrupt practices.