Customers owed the Electricity Company of Ghana (ECG) ?899bn as at February 2003. During the same period, the company owed the Volta River Authority (VRA), ?799bn. The company has not been able to pay for the cost of power bought from the VRA since the introduction of new tariffs last year.
The Managing Director of ECG, Fred Asante says this notwithstanding, the company has put in place measures to ensure that it provides efficient services to customers. According to him, the ECG is perceived as not caring about faults, issuing out inaccurate bills and not informing customers about power outages.
To mitigate these perceptions, the company has installed a new mechanism known as SCADA that would enable the company to detect faults automatically. The system will start operation within the Accra and Tema metropolis next month.
Asante who was speaking at the 5th Biennial congress of the Power Queens (female workers of ECG) however noted that the installation of the modern equipment would not yield much unless there was attitudinal change on the part of ECG staff.
He therefore urged the Power Queens to be customer oriented with a culture that addresses the very needs of customers and to go the extra mile to help improve their revenue mobilization tactics.
