Zeepay's licence has been revoked
The Digital Chamber of Ghana has expressed support for the Bank of Ghana’s decision to revoke the Dedicated Electronic Money Issuer (DEMI) licence of Zeepay Ghana Ltd, while urging customers, agents and merchants affected by the decision to remain calm as efforts are made to minimise disruptions.
In a statement issued on Tuesday, July 14, 2026, the Chamber acknowledged the central bank’s statutory mandate to regulate Ghana’s payment system, stressing that the Bank of Ghana has the legal authority to take regulatory action where necessary to safeguard the integrity, stability and soundness of the country’s financial system.
“The Digital Chamber recognises the Bank of Ghana’s statutory mandate to safeguard the integrity, stability and soundness of the country’s payment system while ensuring the protection of consumers,” the statement said.
The Chamber, which serves as the national industry body representing Dedicated Electronic Money Issuers (DEMIs) in Ghana, described Zeepay as a valued member that has made significant contributions to the country’s digital payments ecosystem and financial inclusion agenda.
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According to the Chamber, Zeepay has played an important role in advancing digital payments, promoting financial inclusion and facilitating cross-border remittance services in Ghana and across Africa.
“Zeepay is a valued member of the Digital Chamber, and we acknowledge the significant contribution the company has made over the years to advancing digital payments, financial inclusion and cross-border remittances in Ghana and across Africa,” it noted.
Despite recognising the company’s contributions, the Chamber said it respects the Bank of Ghana’s decision to revoke the licence, noting that the regulator is empowered under the law to take such action when it deems necessary.
The Chamber further disclosed that it has been engaging with the Bank of Ghana throughout the regulatory process and continues to work closely with the central bank and member institutions to ensure an orderly response.
“The Chamber has been working closely with the Bank of Ghana throughout this process and remains in active engagement with the Central Bank and its member institutions to address this development in a coordinated and responsible manner,” it added.
According to the statement, protecting consumers and preserving confidence in Ghana’s digital payments ecosystem remain the immediate priorities.
It said discussions with stakeholders are focused on ensuring that affected customers, agents and merchants receive the necessary support while measures are implemented to minimise disruptions to payment services.
“Our shared priority is to ensure that affected consumers, agents and merchants are protected and that appropriate measures are implemented to minimise disruption while maintaining confidence in Ghana’s digital payments ecosystem,” the Chamber stated.
The Chamber therefore encouraged customers and businesses affected by the licence revocation to follow guidance issued by the Bank of Ghana and use official customer support channels established to address complaints and resolve outstanding issues.
“We encourage affected customers, agents and merchants to remain calm, follow the guidance issued by the Bank of Ghana and engage through the official channels established for customer support and resolution,” it said.
It also reassured the public that the regulatory action against Zeepay should not be interpreted as a sign of weakness within Ghana’s broader digital finance industry.
According to the Chamber, the country’s digital payments sector remains resilient, supported by a strong regulatory framework and licensed financial technology providers committed to compliance, innovation and responsible financial services.
“This regulatory action relates to a specific institution and should not be interpreted as a reflection of the resilience of Ghana’s broader digital payments ecosystem,” it added.
The Digital Chamber reaffirmed its commitment to working with the Bank of Ghana, industry players and other stakeholders to strengthen governance, enhance consumer confidence and support the continued growth of Ghana’s digital economy.
“The Digital Chamber remains committed to working collaboratively with the Bank of Ghana, industry participants and other stakeholders to strengthen governance, enhance consumer trust and support the continued growth of Ghana’s digital economy,” the statement said.
ANAS/MA
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