GT Gets Tough With Com. Centre Operators

In a bid to step up its revenue base and to effectively deliver quality services to the general public, Ghana Telecom has directed communication centre operators housed in temporary structures to move to permanent structures before February, next year. It is estimated that the com-centre operators pay only a quarter of their generated fund to the Ghana Telecom.

Speaking to the Chronicle in an interview, the regional head of Ghana Telecom, Nana Tandor, noted that the directive is meant to enable the GT collect its bills easily. According to him, most of the com-centre operators fail to pay their bills and that has created a great loss to the company.

Nana Tandor stressed that the company did not have any difficulty in collecting the bills previously because the operators were very few and easily identified. He said due to the increase, most of them are duping the company. On whether it had been a condition for the operators to operate in permanent structures, he answered in the affirmative, except that they had ignored it and added that the GT is now serious in ensuring that the condition works. He stated that the operators do not request for the telephone lines as an association but rather go there individually for it. According to Mr. Tandor, if they had gone as an association it would rather help the GT in their bill collection and it would have known how to deal with them as an association.

The GT Regional boss would not disclose the next course of action against com-centre operators who do not comply with the directive. He said, however, that GT could choose to block lines. Those who use the prepaid card would be asked to buy the units and keep the generated funds to themselves.

In a bid to step up its revenue base and to effectively deliver quality services to the general public, Ghana Telecom has directed communication centre operators housed in temporary structures to move to permanent structures before February, next year. It is estimated that the com-centre operators pay only a quarter of their generated fund to the Ghana Telecom.

Speaking to the Chronicle in an interview, the regional head of Ghana Telecom, Nana Tandor, noted that the directive is meant to enable the GT collect its bills easily. According to him, most of the com-centre operators fail to pay their bills and that has created a great loss to the company.

Nana Tandor stressed that the company did not have any difficulty in collecting the bills previously because the operators were very few and easily identified. He said due to the increase, most of them are duping the company. On whether it had been a condition for the operators to operate in permanent structures, he answered in the affirmative, except that they had ignored it and added that the GT is now serious in ensuring that the condition works. He stated that the operators do not request for the telephone lines as an association but rather go there individually for it. According to Mr. Tandor, if they had gone as an association it would rather help the GT in their bill collection and it would have known how to deal with them as an association.

The GT Regional boss would not disclose the next course of action against com-centre operators who do not comply with the directive. He said, however, that GT could choose to block lines. Those who use the prepaid card would be asked to buy the units and keep the generated funds to themselves.