Accra, July 3, GNA- Mr. Nii Okai Nunoo, Head of Corporate Affairs, Standard Charted Bank Ghana Limited, on Tuesday assured customers of the bank's preparedness to deal with problems that might generate out of the new Ghana cedi currency.
He said the bank had drawn useful lessons from that of its sister bank in Zimbabwe, which had also gone through similar redenomination exercise adding, "We are 100 percent prepared to deal with any problem regarding the new Ghana cedi currency".
Speaking to the Ghana News Agency (GNA) in Accra, Mr Nunoo said the bank had issued new cheque books to its customers and that it's Auto Teller Machines (ATM) had been calibrated to ensure smooth transactions at all levels
He said the bank had set up a service ambassador centre, where customers could contact in the event of difficulties and that the bank would continue to accept the old notes as a way of mopping it up till December.
Mr Nunoo said the bank had not received any complaint from its customers regarding its ATMs and called on the public not to rush for the new currency since the bank had enough in stock.
He explained that the bank had not yet introduced new cash books into the system since that would be difficult for customers to convert on the first day of the introduction.
A visit to the Barclays Bank Ghana limited, at the high street branch also saw many customers queuing in turns for the new Ghana cedi, some of whom had gone there apparently to change the old notes for new ones.
Mrs. Tina Ayisi, Head of Operations at the bank, told the GNA that plans had been made to comply with the bank of Ghana directives on the re-denomination to ensure smooth operations with the new currency. She said the bank had trained staff to assist customers who had difficulties in converting the old currency to the new.
Mrs Ayisi said the bank had issued out new cheque books to customers to enable them to transact business and that the bank's ATMs had also been calibrated for smooth operations.
She explained that customers with old cheque could still transact business with the bank, adding that would be done through converting the old currency to the new ones upon the satisfaction of the customer. Mrs Ayisi advised Ghanaians to handle the new notes with care since that would go a long way to ensure its durability and called on customers who had not gone for their new cheque books to do so.
Accra, July 3, GNA- Mr. Nii Okai Nunoo, Head of Corporate Affairs, Standard Charted Bank Ghana Limited, on Tuesday assured customers of the bank's preparedness to deal with problems that might generate out of the new Ghana cedi currency.
He said the bank had drawn useful lessons from that of its sister bank in Zimbabwe, which had also gone through similar redenomination exercise adding, "We are 100 percent prepared to deal with any problem regarding the new Ghana cedi currency".
Speaking to the Ghana News Agency (GNA) in Accra, Mr Nunoo said the bank had issued new cheque books to its customers and that it's Auto Teller Machines (ATM) had been calibrated to ensure smooth transactions at all levels
He said the bank had set up a service ambassador centre, where customers could contact in the event of difficulties and that the bank would continue to accept the old notes as a way of mopping it up till December.
Mr Nunoo said the bank had not received any complaint from its customers regarding its ATMs and called on the public not to rush for the new currency since the bank had enough in stock.
He explained that the bank had not yet introduced new cash books into the system since that would be difficult for customers to convert on the first day of the introduction.
A visit to the Barclays Bank Ghana limited, at the high street branch also saw many customers queuing in turns for the new Ghana cedi, some of whom had gone there apparently to change the old notes for new ones.
Mrs. Tina Ayisi, Head of Operations at the bank, told the GNA that plans had been made to comply with the bank of Ghana directives on the re-denomination to ensure smooth operations with the new currency. She said the bank had trained staff to assist customers who had difficulties in converting the old currency to the new.
Mrs Ayisi said the bank had issued out new cheque books to customers to enable them to transact business and that the bank's ATMs had also been calibrated for smooth operations.
She explained that customers with old cheque could still transact business with the bank, adding that would be done through converting the old currency to the new ones upon the satisfaction of the customer. Mrs Ayisi advised Ghanaians to handle the new notes with care since that would go a long way to ensure its durability and called on customers who had not gone for their new cheque books to do so.
