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The Public Utilities Regulatory Commission (PURC) has condemned the recent power outages and voltage fluctuations being experienced by electricity consumers in various parts of the country in the past weeks.
The utilities regulator has noted it is monitoring and examining the situation to identify the cause of the challenge to ensure that utility service providers deliver quality service to Ghanaians.
In a statement signed by the Executive Secretary of the PURC, Mami Dufie Ofori, the Commission assured consumers that appropriate regulatory actions would be taken against any utility in the power value chain found to be noncompliant with regulatory standards and benchmarks.
The Commission urged affected consumers to submit complaints including grievances over damaged electrical appliances to the utility service provider in the first instance.
The statement continued, “If such grievances are not resolved, complainants can forward them to any PURC offices in their respective areas for investigation and redress.”
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