Apam, May 19, GNA - A chief has appealed to the National Media Commission (NMC) to compel mobile telecommunication service providers to make customers have value for their money.
Obrifo Ahunaku Ahor Ankobea III, the Paramount Chief of Gomoa Akyempem Traditional Area in the Central Region, told the GNA in an interview ON Sunday that services rendered by the providers were an insult to the integrity of Ghanaians.
He said services, especially those rendered by the Media
Telecommunications Network (MTN), were a disgrace to the country
and urged NMC to place a ban on promotion and sponsorship
programmes by service providers until they improve their services to
customers. "It seems telecommunication service providers are in the country
to boost their ego through promotions but not to render
telecommunication services to the people. The best means of
promoting one's business is to render quality service to customers,"
he said. Obrifo Ahunaku Ahor Ankobea said investors and tourists who
visit the country and would like to use cellular phones to communicate
would be disappointed "as the services are nothing to write home
about." He said escalating transport fares enjoined Ghanaians to rely on
cellular phones. The nation, therefore, needs a reliable
telecommunications network but not the type being rendered at the
moment. The chief recalled the time NMC placed a temporary ban on the sale
of sim cards and said their services improved a little but when the ban
was lifted the services had gone worst. "It is irritating making calls, especially on MTN these days, as it takes a longer time before the call goes through. The popular response of switched off or out of coverage area greets a caller even if the
person you are calling is standing besides you," he said and appealed
to the NMC to save the people from exploitation.
