GCAA has indicated that it will engage KLM and other relevant stakeholders
The Ghana Civil Aviation Authority (GCAA) has announced the commencement of an investigation into the alleged mistreatment of passengers traveling on a KLM flight from Amsterdam to Accra.
In a statement, the GCAA said it had taken note of videos circulating on social media showing stranded travelers expressing frustration over their treatment. The incident involved KLM Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026.
“The Ghana Civil Aviation Authority (GCAA) has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the statement read.
“As Ghana’s aviation regulator, with safety, security, and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers.
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“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures. The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector.”
The regulator emphasised that the probe forms part of its mandate to safeguard passenger welfare. It further indicated that it will engage KLM and other relevant stakeholders as part of the investigation process.
Lady shares her experience onboard KLM flight from Amsterdam to Ghana: KLM is keeping us confined at Schiphol airport in Amsterdam. I landed in Amsterdam on Friday morning. My flight was delayed by several hours and eventually got canceled. My next flight is scheduled for Sunday… pic.twitter.com/c7cQpUbsZq
— marknehpets (@mapkpets) June 27, 2026
Ten of those impacted were arrested, detained for three hours, fined, and subsequently released for standing up for their rights. KLM should feel embarrassed about this situation. pic.twitter.com/J1pSi1zV28
— marknehpets (@mapkpets) June 27, 2026
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