Ghana needs central fraud dashboard to fight digital fraud – Telecoms Chamber

The Chief Executive Officer of the Ghana Chamber of Telecommunications, Sylvia Owusu-Ankomah, has called for the creation of a national fraud platform to help institutions combat fraud through a more coordinated system.

According to her, Ghana’s current approach, where banks and other institutions mainly detect and respond to fraud within their individual systems, is no longer enough.

Speaking at the National Cyber Security Awareness Month event on Thursday, October 1, 2026, she said institutions already have fraud detection tools and personnel, but the next step should be to connect these efforts through a central, technology-driven platform.

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“Every institution has robust fraud detection tools and personnel. We are at a point where the collaboration needs to go beyond institutions into a national consolidated fraud platform,” she stated.

The CEO said the Ghana Chamber of Telecommunications has started exploring ways to reduce reliance on human intervention in sharing information about fraudulent activities.

She explained that instead of one institution having to manually alert another about a fraud incident, technology should be used to identify patterns and share insights across institutions.

“This is the next level. By 2030, I want Ghana to get to a point where we are grounded in this consolidated fraud dashboard,” she stated.

She said such a system could strengthen the country’s ability to identify emerging fraud patterns and allow institutions to respond more quickly.

Beyond technology, the Telecoms Chamber CEO also called for cybersecurity, digital hygiene and digital literacy to become part of Ghana’s education system.

She said children should be introduced to basic online safety from an early age to help them understand how to safely use digital devices and navigate the internet.

“We make cybersecurity, digital hygiene, digital literacy a core part of our curriculum so that children right from get-go are aware of how they need to interact with devices and stay safe online,” she said.

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She also stressed the need for continuous public education, noting that fraud methods are constantly changing as technology develops.

“Fraud as it is will always evolve. As technology advances, we'll have new permutations of fraud and we all need to be well prepared for that,” she added.

DR/MA

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