Supabets media statement on disputed winnings

Below is a statement released by Supabets management on the recent disputed winnings.

Our attention has been drawn to recent media reports suggesting that Supabets Ghana Limited has failed to pay winnings of its customers. The Management of Supabets Ghana Limited wishes to inform the general public and its numerous customers that these are misrepresentations by certain individuals to tarnish the image of the company and would like to set the records straight.

Firstly, Supabets have since its establishment in the country in 2010 have always been paying its customers of their winning and has operated within the rules and regulations pertaining to the gaming industry in Ghana without any problems whatsoever.

Management would like to bring to the attention of the general public that the said odds that generated the said winnings and which has occasioned this problem were wrong odds. The errors that occurred are as a result of feeds and odds supplied by reputable, international companies that are used worldwide to obtain odds and gaming software. It should be also noted that the different markets available for betting, some are exclusive to Supabets that other gaming establishments don’t offer. That industry players, including Supabets, being aware that such errors may occur have made arrangements in the form of notices to all prospective customers stating that in case or cases of any such errors, the company will settle all the tickets with the correct odds and then the tickets will be paid out using the general market average. Thus is what is done across all industry players and any customers that tries take advantage of same is liable for cheating as it’s ascribed by the Gaming laws of Ghana. It is worthy to note that all betting at Supabets branches are subject to Supabets rules and this is boldly captured on each ticket that that is bought by a customer

Management would like to inform all affected customers that in spite of the general agreement that the winnings were wrong, it has agreed to and based on the cordial relationship that it hopes to continue to have with its customers, pay 35% of each winning ticket to its customers effective Monday the 17thMay, 2016. It is hoped that this would amply settle this issue once and for all whilst we ensure that any such problem even if anticipated would not generate such controversies again.Again, we would like to inform our customers that whoever feels aggrieved by this decision must not take the laws into their own hands by resorting to acts of vandalism against the company but can safely lodge a complaint to the Gaming Commission to address his or her concerns.

We wish to assure all our numerous customers and the general public to continue to do business with us and to carry on with the cordial business relationship that has existed between us for the past years. We also would like to thank the Ghana Police Service in their swift response to our calls in securing our various shops. Furthermore, we would also entreat all stakeholders including the media to acquaint themselves with the rules and regulations governing the game of betting in the country so as to build a strong and formidable gaming industry. We apologise for any inconvenience caused by this situation.

Thank you.

By Management