CCML launches new service

The Christian Community Microfinance Limited (CCML) on Thursday launched its Hello banking service, to give customers and clients convenience in accessing services.

The service, which is also an integral part of the customer care service, aims at moving away from the old practice of physical presence to access services and would give added convenience to customers.

Mr Raymond Gomez, Head of Customer Acquisitions, CCML, said the hello banking is an extension point through, which they would gain access to clients as the service could reach over 17000 clients across the country.

He said the Hello banking service is made up of four main segments, including the call in segment which is available for 12 hours in a day.

Mr Gomez said the service could also be used to make enquiries, open accounts, request for services and also to make complaints.

He said the social media segment is another segment, which is used to engage customers on social media networks like Facebook, Twitter and LinkedIn, adding that there is also the email and live chat segment for request for services and enquiries online.

He said CCML is keen on introducing new ideas and services focusing on convenience that would bring customers on board to help it achieve its mandate as a microfinance company.

Mr Gomez said CCML is now a deposit finance company regulated by the Bank of Ghana and offers services such as deposits, investments, credits and loans.

He called on its members of staff to take the service as their own, adding the clients are paramount.

He urged them to endeavour to draw clients closer to the company.

Mrs Naa Odey Asante, Managing Director CCML, said the Hello banking service is one of the uncommon contact centres in Ghana that has four languages operating to help bring the ordinary client closer.

She said CCML believes in affecting the lives of their clients positively and the service would go a long way to build a stronger relationship between clients and staff.