The Minister of Health, Kwabena Mintah Akandoh, has announced the introduction of a 24-hour call centre dedicated to receiving and addressing patient complaints from hospitals across the country.
Addressing the press on Thursday, August 21, 2025, he explained that the initiative aims to provide the public with avenues to express dissatisfaction with healthcare services and ensure that their concerns are properly addressed.
"We have provided numbers where, if people feel dissatisfied, they can call,” he said.
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He clarified, however, that filing a complaint does not automatically make the complainant right but stressed that each case would be thoroughly investigated and handled fairly.
"We have communicated directly to all health facilities in the country, through the Director General of the Ghana Health Service and the teaching hospitals, that these suggestion boxes and contact numbers must be conspicuously displayed at all health facilities,” he added.
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“The fact that you have called to lodge a complaint doesn’t mean that you are right. We will look into the matter and then deal with it appropriately,” he stated.
He emphasised that the call centre forms part of ongoing efforts to strengthen accountability and enhance service delivery within the health sector.
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