MTN commits to making customers’ lives a whole lot brighter through customer education

MTN Ghana has engaged its customers across the 16 regions of the Ghana through its community fora platform to educate them on products and services and network investments that have been deployed to enhance customer service experience.

Selected customers engaged in the various communities were taken through various products and services provided by MTN and how they can utilize them to their benefit. They were also taken through the various channels they can use to access MTN’s customer service. The channels include-- MTN Contact Center (100), Facebook@MTNGhana, Twitter@MTNGhana/@AskMTNGhana, WhatsApp:0554300000,0555300000; Live chat from mtn.com.gh, and customercare.GH@mtn.com

On MoMo transactions, customers were educated on MoMo charges and were also urged to report MoMo agents who charge above the approved transaction fees. In addition, the issue of MoMo fraud was extensively dealt with particularly, how customers can avoid being defrauded. The sessions also gave MTN the opportunity to interact with the communities and to solicit feedback to enhance service delivery.

The participants in the various regions took the opportunity to share with the MTN team how the company could serve them better in their communities. They were excited to see MTN officials come to their community to listen to them and respond to their needs and enquiries.

Speaking at the forum at Duayaw Nkwanta in the Ahafo region, the Corporate Communications Senior Manager for MTN Ghana, Georgina Asare Fiagbenu, expressed the company’s gratitude to the Chiefs and people of the communities for showing up in their numbers. She said “MTN is committed to providing our customers with distinct customer experience as we continue to serve them round the clock. She said, “MTN should be your first point of contact when you are unsure of any message or service you receive”. Don’t be in a hurry to respond to any request you are unsure of. Please do well to contact MTN on any of the service channels before you act”.

Communities visited were Savelugu, Adidome, Duayaw Nkwanta, Sefwi Dwenase, Assin Fosu, inchaban, Asankragua, Bogoso, Asante Mampong, Wa, Navrongo, Lawra, Kedjabe, New Tafo and Adenta.

The events in the various communities were attended by representatives of Traditional Councils, personnel from the Ghana Prisons Service, Ghana Immigration Service, Ghana Police Service, GPRTU, Market Women, Traders, Dressmakers Association, Hairdressers Association, Farmers Associations, Students and Mobile Money agents.

As part of the plans to engage all sectors of the various communities, MTN also engaged students in Senior High Schools and Tertiary Institutions. The schools include Mawuli Senior High in the Volta Region, Sunyani Senior High in the Bono Region, Yamfo College of Health in Ahafo Region, Nalerigu Nursing Training College in North East Region, Nusrat Jahan Ahmadiyya College of Education in Upper West Region and Dabokpa Technical Institute in the Northern Region. The students were engaged on cyber security issues and how to leverage ICT to enhance their studies and career choices. The students expressed their excitement and gratitude to MTN for creating the platform to enlighten them.