Telecel Ghana expands footprint with new retail shop at the Takoradi Mall

Telecel Ghana has officially opened its newest retail outlet at the Takoradi Mall. The new retail shop marks another significant step in the company’s commitment to expanding access and convenience for customers in the Sekondi–Takoradi metropolis.

The Telecel retail shop at the Takoradi Mall — the telco’s 493rd outlet — offers a full range of services, including SIM registration and replacement, fixed broadband and mobile connectivity, Telecel Cash transactions, enterprise business solutions, and device sales. Customers will also receive personalised support from trained staff who are ready to assist with technical issues and provide product guidance.

As part of its growth strategy, Telecel is rolling out an innovative partnership model with local entrepreneurs. Mercy Dawn Akude, General Manager for Commercial Operations at Telecel Ghana, highlighted the company’s continued investment in retail partnerships that empower local businesses and bring services closer to customers.

“Our retail model strengthens existing businesses by enabling owners to offer a broader range of services, attract more footfall, and upgrade their retail spaces,” Mercy Dawn said. “This approach expands our reach and ensures customers can access support where they live and work. We believe collaborating with local business owners who understand their communities best is the right way forward.”

The local partner for the Takoradi Mall retail shop, Buadac Company Limited, noted that Telecel’s presence is enriching the variety of services available at the mall, creating new revenue streams for the business and reinforcing the mall’s role as a hub for business and leisure in the twin city.

National Retail Manager, Anita Yayra Akoto, told attendees that the opening of the shop reflects Telecel Ghana’s goal of being more accessible and responsive to customer needs. “We encourage everyone in and around Takoradi to visit our new retail shop at the Takoradi Mall. Our team is ready to welcome customers, assist with their needs, and share the positive, connective energy that defines our brand,” she said.

The launch of the Takoradi Mall outlet forms part of Telecel’s broader retail expansion plan, which includes upgrading existing outlets and strengthening partnerships across the country to improve accessibility and customer experience.

Throughout the opening week, customers who visited the new shop received rewards, including branded souvenirs, as they explored Telecel Ghana’s full range of products and services.