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We talk too much and critisize! Please come out with the points if you think they are missing it - or you would keep solution or point and expect that you become the CEO of DVLA?
THE MISSING POINT IS THOSE WHO DO BACKDOOR DEALS WITH PERSONEL WORKING AT DVLA. FIRE THOSE IDIOTS AND JAIL THEM. TAKE THEIR ASSETS
you are a useless specialist. we live in a tech world. go back to school