MTN MoMo responds to customer's complaint of unauthorised GH¢11,000 withdrawal

MoMo fraud has become rampant in recent times

Tue, 15 Apr 2025 Source: www.ghanaweb.com

MTN Mobile Money Limited has responded to a customer whose account was compromised, resulting in the unauthorised withdrawal of GH¢11,000 from her wallet.

According to the company, their investigation indicates that the incident may have been a case of social engineering.

In a social media post shared by MTN Ghana, the company stated, “Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e., One-Time Password (OTP), one-time verification link, and PIN) with fraudsters.”

Background

A visibly distressed woman took to social media to lament the unauthorised withdrawal of GH¢11,000 from her mobile money wallet.

According to her, she did not approve any transaction of the sort, only to discover that the amount had been debited from her account.

She also noted that she contacted MTN Ghana to report the incident but was told to wait for 15 working days.

Narrating the ordeal on her TikTok account on April 12, 2025, she said, “MTN Ghana, I was just lying here when I realized someone had withdrawn GH¢11,000 from my mobile money account. Nobody contacted me, no one asked for any transaction ID or my mobile money PIN, so how is this possible?

“I called MTN Ghana after seeing the transaction, and they told me to wait for 15 working days. Are we safe? What is the problem, MTN Ghana? I called and the lady who answered was even rude to me. Is this kind of money easy to come by these days? I called your office, and all they could say was to wait for 15 working days. Every day it’s fraud, fraud, fraud. MTN, please do something about it,” she pleaded.

Recently, the CEO of MTN Ghana assured the public that the company is taking steps to address challenges related to mobile money fraud.